RIGHT OF WITHDRAWAL DOCUMENT: download the Right of Withdrawal document
PRE-CONTRACTUAL INFORMATION
Pursuant to Article 49 of Legislative Decree No 206 of 6 September 2005 – Consumer Code
The pre-contractual information set out below is an integral part of the ‘online sales contract’ of products that the Supplier undertakes to conclude within the framework of a distance sales system organised by the same through its website https://www.7house.it; it may not be modified unless further expressly agreed with the Customer.
1) Identification of the Supplier
SEVEN HOUSE S.R.L.
Via San Brizio 44
37032 Monteforte d’Alpone (VR)
VAT NUMBER: 05029810230
cadelsette@cadelsette.it
(hereinafter referred to as the ‘Supplier’).
2) Main characteristics of the products
The products are indicated, including their essential characteristics, directly on the Supplier’s website on the page: www.7house.it.
For each product viewed, the Customer will be able to access to the main information and data relating to the product itself (including, for example: product type, denomination, alcohol content) as well as any minimum quantities that may be purchased by the Customer.
3) Condition for sale
Since these are products for which sale is permitted by law only to purchasers over the age of 18, it is hereby specified that the purchase procedure will be completed only towards Customers who have this age requirement.
The images and descriptions on the Site are intended as purely indicative. The colours may differ from the real ones due to the settings of the computer systems or computers used by the Customer to view them.
The General Terms and Conditions of Sale may be modified at any time. Any amendments and/or new conditions will be in force from the moment of their publication on the Site. The Customer is therefore invited to access the Site regularly and to consult the most up-to-date version of the General Terms and Conditions of Sale before making any purchase.
These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Supplier that may be present on the Site through links, banners or other hypertext links.
Before conducting business transactions with such parties, it is necessary to check their terms and conditions of sale.
The Supplier is not responsible for the provision of services and/or the sale of products by such parties.
The Supplier has no control and/or monitoring over the websites that can be accessed via such links. The Supplier is therefore not responsible for the content of such sites or for any errors and/or omissions and/or violations of law on their part.
Unless otherwise agreed with the Supplier, it is not possible to place orders on the Site by email. The Supplier does not accept orders by telephone, unless otherwise agreed with the customer.
The whole of any element of the Site is the property of the Supplier or of third parties. Unless specifically authorised in writing by the Supplier, it is prohibited to reproduce, in whole or in part and by any process, distribute, publish, transmit, modify or sell all or part of the content of the Site.
How to order:
To make purchases on the Site, it is necessary to follow the procedure on the Site itself, entering the data requested from time to time. The sales contract is concluded when the order reaches the Supplier’s server.
After selecting the products, the Customer will see the contents of the shopping cart and the relative amount to be paid, with the possibility of updating and/or modifying it. It is possible to correct errors by accessing the basket, before the final step that concludes the order. Then, the Customer will proceed, by clicking on the appropriate button, to select the method of payment. Following the purchase, the Customer will receive an email confirming the order.
The Customer warrants that the personal information provided is complete and true and undertakes to hold the Supplier harmless and indemnified against any damage, obligation to pay compensation and/or penalty arising from and/or in any way connected with the breach of this undertaking.
Food products are sold on the Site. The Supplier is in no way responsible for any type of damage (allergy, intolerance) that the Customer may suffer from the purchase of Food Products on the Site.
4) Total price of products
All sales prices of the products contained in the Supplier’s online catalogue are expressed in euros and include VAT and any other taxes.
The cost of shipping and any additional charges, if any, are not included in the purchase price, but are indicated and calculated separately. By filling out the purchase order, and in any case before the purchase procedure is completed, the Customer will be able to verify these costs and charges.
The price of the Products may be changed by Seven House S.r.l. at any time, without prior notice, it being understood that the price charged to the user will be that published under the product image at the time the order is sent. No account will be taken of any variations (upwards or downwards) in price subsequent to the transmission of the order.
5) Methods of payment
Payment of the price may be made by credit card or other wallet available and visible at the time of payment.
On the Site it is also possible to make purchases through the PayPal payment solution. If the Customer chooses PayPal as the payment method, he/she will be redirected to the site www.paypal.it where he/she will make the payment according to the procedure envisaged and regulated by PayPal and the terms and conditions agreed between the user and PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with the Supplier. The Supplier is therefore not able to know and does not store in any way the data of the payment card connected to the Customer’s PayPal account or the data of any other payment instrument connected to that account.
The Supplier guarantees that all communications relating to payments take place on a special line protected by an encryption system; it also guarantees the storage of information related to payment with an additional level of security encryption and in compliance with the provisions of the regulations in force on the protection of personal data.
Since the conclusion of the purchase procedure implies the onset of the Customer’s obligation to pay the price of the chosen products, it is hereby specified that the sending of the order – which, as indicated in point 10) below, means the conclusion of the contract with the Supplier – is followed by the obligation to pay. In any case, the Supplier assumes no liability for any fraudulent or illicit use that may be made by third parties (for example, of credit cards) when paying for the products purchased, if it can prove that it has taken all possible precautions based on the best science and experience at the time and on ordinary diligence.
6) Delivery methods and times
Delivery of the products shall take place, from the date of finalisation of the purchase, in 24/48 working hours for Italy, and from 4 to 7 working days for Europe, except in the case of blockades or emergencies that provide for limitations on certain territories indicated in the Official Journals. The above delivery times must however be considered indicative and not peremptory, as they may also be longer depending on the actual place of destination of the products (e.g. deliveries to Islands).
Orders are processed and entrusted to the courier as soon as payment is received, or on the first available working day.
The customer can check the delivery status of the products by receiving an email containing the entire data flow regarding the shipment.
Deliveries are made from Monday to Friday -never on holidays- during normal office hours; for this reason, the Customer is advised to indicate an address where delivery of the products can still be guaranteed.
Finally, it should be noted that upon delivery, the Customer is required to check the condition of the packaging containing the Products purchased and to notify the Supplier’s representative, also giving appropriate evidence in the relevant delivery documents (including through the acceptance with reservation of the Products), of any damage that may be found through a simple visual inspection of the packaging itself.
If the package appears to have been tampered with or it is clear that one or more bottles/jars have been broken upon delivery, the Customer is requested to sign the receipt of the package with reservation or to refuse delivery of the package and, at the same time of receipt, is requested to take and subsequently send photos proving the damage not attributable to himself to the following email address: sevenhousesrl@gmail.com clearly defining the situation.
In the event of a tampered parcel or damage to its contents, if the customer does not sign the receipt with reservation, the delivery shall be deemed automatically accepted and consequently no claims shall be accepted.
To report any anomalies or malfunctions or to receive assistance on products that do not conform to the order, the customer may contact Seven House S.r.l. at the following email address: sevenhousesrl@gmail.com
7) Right of withdrawal
The Customer shall have the right to withdraw from purchase commitments, without penalty and without having to specify the reason, within the term of 14 (fourteen) days from the date on which he/she acquires physical possession of the products purchased online.
Sealed Goods that are not suitable for return for hygienic or health protection reasons are sold on the Site. If these goods have been opened after delivery you lose your right of withdrawal. Therefore, the following rules on the right of withdrawal do not apply.
In order to exercise the right of withdrawal, the Customer must inform the Supplier of his decision to withdraw from this contract by means of an express declaration, using the ‘Withdrawal Form’ at the end of these contractual conditions.
The Customer may complete and send the Withdrawal Form or any other explicit declaration by sending it to the e-mail address: sevenhousesrl@gmail.com.
In any case, without delay, the Supplier will confirm receipt of the Customer’s withdrawal notice by sending the Customer an e-mail.
In order to comply with the withdrawal period, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period mentioned above.
8) Effects of withdrawal (method of refund and return of products)
If the Customer withdraws from this contract, he will be refunded the purchase price of the returned products without undue delay and in any case no later than 14 (fourteen) days from the day on which the Supplier is informed of the Customer’s decision to withdraw from the contract.
This reimbursement will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise with the Supplier. In any event, the Customer shall not incur any costs as a consequence of such a refund.
The refund may be suspended until receipt of the products to be returned. In any case, in order to be entitled to a refund of the price paid, the products must be returned intact and in their original packaging, i.e. the Customer must not have opened the packaging of the product purchased online, except for the handling of the product necessary to clearly identify the damage; in the foregoing circumstances, the right of withdrawal shall be excluded, as provided in this respect by Art. 59, letter e) of Legislative Decree no. 206 of 6 September 2005 – Consumer Code, with the impossibility therefore for the Customer to withdraw from the contractual commitments concerning the online purchase or to request the return of the sum paid for the purchase.
The Customer is obliged to return the products to the Supplier (Seven House S.r.l., by Via Calderina 11 – 36053 Gambellara (VI), sevenhousesrl@gmail.com ) without undue delay and in any case within 14 (fourteen) days from the day on which it communicated its withdrawal from this contract. The deadline is met if the products are returned before the expiry of the 14 (fourteen) day period. The products shall be returned by postal service or courier. The direct costs of returning the products shall be borne by the Customer alone.
9) Warranty
The Supplier guarantees the conformity of the products with the applicable industry standards. The products must be stored by the Customer in accordance with the instructions provided by the Supplier and, in any case, in environments whose hygienic-environmental conditions are appropriate with respect to the products themselves; consequently, the Supplier shall not be liable for claims concerning products that have not been stored by the Customer in accordance with the above provisions.
Any non-conformity of the products may be reported by the Customer in accordance with current consumer protection regulations, and in particular pursuant to Legislative Decree no. 206 of 6 September 2005 (the so-called Consumer Code). Complaints of non-conformity of products shall be made to the Supplier in accordance with what is specified in point 14) below. In the event of non-conformity, it is the Supplier’s responsibility to replace the non-conforming product free of charge within a reasonable period of time.
10) Conclusion of the contract and filing procedures
The contract for the online purchase of products between the Supplier and the Customer will be concluded via the Internet, through the Customer’s access to the Supplier’s website and following the purchase procedures indicated therein.
The contract is concluded by means of the exact compilation and consent to the purchase manifested through the adhesion sent online. Before concluding the purchase, the Customer shall be given the opportunity to check the contents of the purchase order and, if necessary, to correct and/or amend the data entered; it shall therefore be the Customer’s duty to verify the correctness of the data in question.
If the Customer does not accept the terms of sale and/or does not proceed to confirm acceptance of the contract by selecting the appropriate buttons, the sales contract shall not be deemed finalised and the Customer shall not be able to receive the executed order.
As soon as the Supplier receives the order from the Customer, he shall without delay send an e-mail, printable, containing the details of the ordering party and the order, the price of the purchased product, the shipping costs and any additional charges, the address where the product will be delivered, the delivery time, and the existence of the right of withdrawal. The Customer undertakes to print and keep the purchase order.
Pursuant to Article 12 of Legislative Decree No. 70/2003, the Supplier informs the Customer that each order sent is stored in digital form on the server at the operator hosting the site and in paper or digital form at the Supplier itself, according to criteria of confidentiality and security.
However, the registered Customer has the possibility of consulting the order placed at any time by accessing the appropriate area of the Supplier’s website, entering their Login and Password (as issued at the time of prior registration of their personal data).
11) Product availability
The Supplier ensures, through the computerised system used, the processing and fulfilment of orders. To that end, it indicates in real time, in its electronic catalogue, the products available and those not available.
It may happen, also due to the possibility that several users purchase the same Product at the same time, that the Product ordered is no longer available after the transmission of the purchase order.
In the event that a Product should no longer be available or the quantity ordered should exceed the quantity existing in the warehouse, the Supplier shall inform the Customer by e-mail if the product can no longer be ordered or what the waiting time is to obtain the chosen product, asking whether or not he intends to confirm the order.
12) Applicable Law
These sales conditions are governed by Italian law.
For the settlement of civil and criminal disputes arising from this distance sales contract, the Court of Verona shall have territorial jurisdiction.
13) Intellectual property rights
All rights over the Site and all the material contained therein as well as over trademarks and/or distinctive signs and/or any and all material or content over which there are intellectual property rights, industrial property rights of any other nature, belong exclusively to Seven House S.r.l. and/or other parties and/or its assignees. No rights are attributed to the Customer.
14) Communications and complaints
Written communications addressed to the Supplier and any complaints shall be considered valid only if they are sent by e-mail to the e-mail address sevenhousesrl@gmail.com.